TERMS AND CONDITIONS
All courses require participant's name and participant's (or parent/guardian's) valid email address to complete registration. Placement in course is not confirmed without payment of full course fee.
REFUNDS AND CANCELLATIONS
You are able to cancel the registration within 1 business day of it’s submission without penalty. Otherwise the following will apply:
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A cancellation made 3 weeks or more prior to the course start date will be refunded less an administration fee of 25% of the course fees.
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A cancellation made less than 3 weeks prior to the course start date will be refunded less an administration fee of 40% of the course fees.
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A cancellation made less than 3 days prior to the course start date will not be eligible for a refund unless due to a medical reason and then will be subject to a cancellation fee of 75% of the course fees.
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"No shows" will not be eligible for any refund.
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Multi-day courses, including day camps, must be attended in full: a participant that misses any part of any day and is unable to continue will not be eligible for any refund. Participants who are removed from any course due to tardiness, inappropriate bike, inadequate skills or inappropriate behaviour will not be eligible for any refund.
Unfortunately, the above applies in cases of injury and/or emergency. Cancellation requests with little notice do not allow us the time to fill the associated spot and our goal is to stay in business for when you are able to attend a course.
TRANSFERS
Transferring your registration to an alternate course will result in an administration fee as follows:
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A transfer request with 3 weeks or more notice will be subject to a $25 administration fee.
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A transfer request with less than 3 weeks notice will be subject to a $40 administration fee.
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A transfer request with less than 3 days notice will be subject to a $75 administration fee, with the exception of day camps, which will be subject to a $125 transfer fee.
Full payment of the administration fee will be required before registration in the alternate course will be confirmed. In the event a suitable course is not offered, the above cancellation fees will be applied.
WEATHER: FIRST TIME AND BEGINNER COURSES
Outdoor First Time courses (adult or child) and Beginner courses are weather dependent; a weather cancellation may occur. In the event of a weather cancellation, your registration fee will be transferred, at no cost, to an available later date of your choosing or fully refunded if no alternate date can be arranged. Determination of the appropriateness of the weather (course confirmation) will be made by the instructor, no earlier than 36 hours prior to the start time. You will receive an email no less than 24 hours prior to the course with more information. We can not be held responsible for the weather and offer no guarantee even after course is confirmed.
Cancellations or transfer requests for confirmed courses will be subject to the above cancellation/transfer policy.
LATE POLICY
All participants are expected to arrive on time. We do not allow more than 10 minute late entry to our single-session courses (First Time, Beginner, Novice), no exceptions. Late entry will be considered a "no show" and will not be eligible for a refund.
Multi-session courses (Intermediate, Advanced):
If you are arriving late we cannot guarantee that you/your child will be able to continue in the course: if the group has left, late participants will be considered a "no show," will not be permitted to continue with the course and no refund will be available.
If you are more than 15 minutes late when picking up your child, a $25 late charge will apply. More than one outstanding late fee may result in your child being removed from the course without possibility of refund. Child Protective Services will be notified if your child has not been picked up by 45 minutes after the course end time.
DAYCAMP TERMS AND CONDITIONS
Additional information regarding Day Camps can be found here.
Last updated January 12, 2024