TERMS AND CONDITIONS

All courses require participant's name and participant's (or parent/guardian's) valid email address to complete registration. Placement in course is not confirmed without payment of full course fee. 

 

REFUNDS AND CANCELLATIONS

You are able to cancel the registration within 1 business day of it’s submission without penalty. Otherwise the following will apply:

  • A cancellation made 3 weeks or more prior to the course start date will be refunded less an administration fee of 25% of the course fees.

  • A cancellation made less than 3 weeks prior to the course start date will be refunded less an administration fee of 40% of the course fees.

  • A cancellation made less than 3 days prior to the course start date will not be eligible for a refund unless due to a medical reason and then will be subject to a cancellation fee of 75% of the course fees.

  • "No shows" will not be eligible for any refund.

  • Multi-day courses, including day camps, must be attended in full: a participant that misses any part of any day and is unable to continue will not be eligible for any refund. Participants who are removed from a course due to inadequate skills or inappropriate behaviour will not be eligible for any refund.

Unfortunately, the above applies in cases of injury and/or emergency. Cancellation requests with little notice do not allow us the time to fill the associated spot and our goal is to stay in business for when you are able to attend a course. 

TRANSFERS

Transferring your registration to an alternate course will result in an administration fee as follows:

    • A transfer request with 3 weeks or more notice will be subject to a $25 administration fee.

    • A transfer request with less than 3 weeks notice will be subject to a $40 administration fee.

    • A transfer request with less than 3 days notice will be subject to a $75 administration fee, with the exception of day camps, which will be subject to a $125 transfer fee.

Full payment of the administration fee will be required before registration in the alternate course will be confirmed. In the event a suitable course is not offered, the above cancellation fees will be applied.

FIRST TIME AND BEGINNER COURSES

Most First Time courses (adult or child) and Beginner courses are weather dependent; a weather cancellation may occur. In the event of a weather cancellation, your registration fee will be transferred, at no cost, to an available later date of your choosing or fully refunded if no alternate date can be arranged.

Last updated August 3, 2021

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